You can ask us to delete your data at any time. This page explains the two ways to do that and what happens afterwards.
Option 1 — Delete from the dashboard (fastest)
- Sign in at whatsapp.sambhavtech.in/login.
- Go to Settings → Account → Close account.
- Confirm with your password. Your tenant data is queued for deletion immediately.
If you don't see the option, your account may be on an annual contract — email us instead (Option 2).
Option 2 — Email request
Send an email to hello@sambhavtech.in from the email address registered on your account, with the subject line "Data deletion request".
Include in the body:
- The business name on the account
- The Meta WhatsApp Business Account ID (WABA ID), if known
- Whether you want a final export of your message logs and contacts before deletion
What we delete
- Your tenant record, account credentials, and Supabase Auth user
- WhatsApp access tokens, phone-number registration PIN, and webhook subscriptions on your WABA
- Contact lists, segments, message templates, conversation logs, and inbox messages
- Bot flow definitions, conversation state, and run logs
- Onboarding event log entries
- Auto-provisioned Chatwoot account, on request
What we keep (and why)
- Billing records and tax invoices — retained 8 years to comply with the Indian Companies Act and GST law.
- Aggregated, non-identifying analytics (e.g. "500 broadcasts sent in March" with no tenant attribution).
- Audit-log entries referencing security or abuse events — retained 12 months.
- Backup snapshots — rolling 35-day window. Your data is purged from backups within 35 days of the deletion request.
Timeline
- 0–1 business days: tenant record, tokens, and live data deleted.
- ≤7 business days: confirmation email sent. Optional final export attached.
- ≤35 days: backups rotated out.
Meta-specific notes
Deleting your SambhavTech AI account does not delete your Meta Business Manager, your WhatsApp Business Account, or any messages already delivered to recipients' phones. To delete those:
- Manage your WABA at business.facebook.com.
- Request data deletion from Meta directly via the Meta data deletion form.
Contact
Grievance Officer, SambhavTech Solutions Pvt Ltd — hello@sambhavtech.in. We acknowledge requests within 7 business days.